Refund policy

Last Updated: October 9, 2026

At StitchPaws, we want you and your furry friends to be happy with every purchase. We carefully select our products to ensure quality and customer satisfaction.

If something goes wrong with your order, we're here to help!

1. Refunds & Replacements

We offer refunds or replacements in the following situations:

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery.

To help us resolve your issue, please provide:

  • Your order number
  • A clear photo or video showing the damage or defect
  • A brief description of the issue

Once verified, we will offer a free replacement or a full or partial refund, depending on the issue.

Incorrect or Missing Items

If you receive the wrong product, color, or size, or if an item is missing from your order, please contact us within 30 days of delivery.

After reviewing your claim, we will arrange an appropriate refund or replacement at no additional cost.

2. Returns & Exchanges

Because our products are shipped through international fulfillment partners, we do not offer returns or exchanges for change of mind or personal preferences.

We cannot accept returns or exchanges for:

  • Changing your mind after placing an order
  • Ordering the wrong product, color, or size
  • Items that do not fit due to incorrect measurements or size selection
  • Minor variations in color or appearance due to lighting or screen settings
  • Normal wear and tear or damage caused by improper use

Please carefully review our product descriptions and size guides before placing your order.

If your item arrives damaged, defective, or significantly different from what you ordered, please contact us so we can review your case.

Do not send any items back without contacting us first. Unauthorized returns may not be accepted.

3. Lost or Delayed Packages

We understand how frustrating shipping delays can be.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the shipment and work with our shipping partners to resolve the issue.

Depending on the shipping destination and method, an order may qualify for a refund or replacement if it remains undelivered after 45 days from shipment.

These timeframes are measured from the date the package leaves our fulfillment partner's warehouse.

If tracking shows that your package was delivered but you have not received it, please contact your local delivery carrier first. We may request additional documentation to investigate the issue.

Refunds or replacements for lost packages are subject to verification.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We cannot guarantee refunds or replacements for orders that are lost, delayed, or returned because of:

  • Incorrect or incomplete shipping addresses
  • Unclaimed packages
  • Refused deliveries
  • Failure to complete customs clearance
  • Failure to collect packages from a local delivery facility

Please double-check your shipping information before completing your purchase.

If you notice an error, contact us as soon as possible.

5. Order Cancellations

Orders may be canceled for a full refund only if they have not yet entered processing or fulfillment.

Once an order has been processed or shipped, we cannot guarantee cancellation.

If you need to cancel your order, please contact us immediately. We will do our best to accommodate your request.

6. Refund Processing

Once your refund request has been reviewed and approved, we will process your refund to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been issued. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact your bank or payment provider before reaching out to us.

7. How to Request a Refund or Replacement

If you experience any issues with your order, please contact our customer support team.

Include the following information:

  • Your order number
  • Your name and email address used at checkout
  • A description of the problem
  • Clear photos or videos, if applicable

Our team will review your request and guide you through the next steps.

8. Contact Us

If you have any questions about our Refund & Return Policy, please don't hesitate to reach out.

StitchPaws Customer Support

Email: businesscrazystudios@gmail.com

We're always happy to help you and your furry friends!

This policy does not limit any rights you may have under applicable consumer protection laws.